PRIVACY POLICY

Please read this statement carefully to understand how High Rollers Canberra (“we”, “us”, “our”) collects, uses, and stores your personal information—whether you interact with us online or at our physical gym.

1. Who we are

This policy applies to High Rollers Canberra and governs information collected via our website (highrollerscanberra.com.au) and at our physical gym premises.

2. What Information We Collect

A. Website Visitors

  • Log files: IP address, browser type, referring page, time of visit.
  • Cookies: Used to remember preferences and track return visits.
  • Registration: Email and username if you create an account.
  • Analytics: Statistical data (e.g., pages visited, device type).

B. Gym Members and Visitors

  • Personal details: Name, contact information, emergency contact, date of birth, health/medical information (if provided).
  • Attendance records: Check-in/check-out times.
  • Video surveillance: Security cameras operate throughout the premises (excluding changing rooms and bathrooms).
  • Photography and video: Photos/videos may be taken during classes and events for promotional and community purposes.
  • Other: Information you provide via forms, surveys, or correspondence.

3. How We Use Your Information

  • To provide and manage your membership and gym access.
  • To communicate important information (e.g., schedule changes, events, promotions).
  • For safety, security, and insurance (e.g., video surveillance footage).
  • For marketing and promotional purposes (e.g., use of photos/videos on our website and social media).
  • To improve our website and services.
  • To comply with legal obligations.

4. Video Surveillance


  • Security cameras are in operation throughout the gym (excluding changing rooms and bathrooms) to ensure the safety and security of members, staff, and visitors.
  • Footage is used strictly for security purposes and is managed in accordance with this privacy policy.
  • By entering our facility, you consent to video surveillance.

5. Photography and Social Media


  • We may take photos or videos during classes and events for use on our website, social media, and promotional materials.
  • You may opt out of having your image used by notifying us in writing at any time.
  • Members and parents are not permitted to take photos or videos of classes unless the activity is solely of their own child or themselves, and no other participants are visible, unless explicit consent is given.
  • Do not post images or videos of other members or children without their (or their guardians’) explicit consent.

6. How We Store and Protect Your Information


  • Personal information is stored securely and only accessible to authorized staff.
  • We take reasonable steps to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure.

7. Disclosure of Information


  • We do not sell, rent, or lease your personal information to third parties.
  • Information may be shared with third-party service providers (e.g., payment processors, IT providers) as necessary to deliver our services.
  • We may disclose information if required by law or to protect the safety of individuals.

8. Cookies and Third-Party Advertising


  • Our website uses cookies to enhance your experience.
  • Third-party advertising partners (e.g., Google, Facebook) may use cookies for ad targeting.
  • You can manage cookie preferences in your browser settings.

9. Access and Correction


  • You may request access to your personal information or ask us to correct it if it is inaccurate, out of date, or incomplete by contacting us at admin@highrollerscanberra.com.au.

10. Changes to This Policy

  • We may update this privacy policy from time to time. Significant changes will be notified on our website. Changes become effective upon posting.

11. Contact Us

If you have any questions about this privacy policy or how your information is handled, please contact us at: